Company marketers are constantly wondering about consumer sentiment. Without this knowledge it’s hard to determine if business decisions make sense. Attitudes massively affect how freelance workers, startups and large businesses market themselves.

Kyle Drop, president and cofounder of Morning Consult says his company frequently reviews citizen sentiment, often daily. The good news he says is, “The future is going to be positive.” (And I don’t think he was referring to positive COVID tests.) He meant we’re moving to a happier more hopeful era. “How does the saying go? The night is always darkest before the dawn,” he added.

“Trust in institutions was in the dumps before the inauguration…but now Spring is coming,” added Dropp. Morning Consult gained some notoriety as being a more accurate election pollster.

It was refreshing to hear the upbeat attitude in his tone.

He elaborated. The details about what people are thinking will help CEOs, human resources and communications folks better figure out what to say or do during times of Civil unrest. Keep quiet, or say or do something?

The answer is do or say the right thing. And don’t do the wrong thing. One example of acting ethically is when corporate political action committees or PACs stopped donating to politicians that voted to overturn the recent valid election.

Institutional trust affects the bottom line: He said that 37 percent of people polled recently have stopped buying from a brand they consider to be unethical.

Lastly Dropp added that young adults do expect and like when CEOs take an ethical stand on societal issues. Therefore, if you are trying to hire, retain or sell to Generation Z and the like, do and say ethical things.

My key takeaway from his comments given during a Silicon Valley Public Relations Society of America event is that a quality public relations professional  or team and data are both important to a company’s bottom line.

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Michelle McIntyre is an award winning Silicon Valley PR consultant and IBM vet. @FromMichelle on Twitter